Error message when you attach a .docx file (Office 2007) to a record in Microsoft Dynamics CRM 3.0: "File Upload Failure"

When you attach a .docx file to a record in Microsoft Dynamics CRM 3.0, you receive the following error message:

File Upload Failure.There was a problem while attempting to upload the requested file. Check the file path and try again. There was a problem communicating with the Microsoft CRM Server. The server might be unavailable. Try again later. If the problem persists, contact your system administrator.

This problem occurs because the number of characters cannot exceed 50 in the MIME-type field of the AnnotationBase table. However, the extensions of some Office 2007 files contain more than 50 characters.

To resolve this problem immediately, contact Techical Support for Microsoft Dynamics and related products to obtain the hotfix. You can log on to the Microsoft Dynamics site and create a new support request.

To do this, visit the following Microsoft Web site:
https://mbs.microsoft.com/support/newstart.aspx

Outlook 2003 security hot fix (925938) is causing trouble with the Microsoft CRM 3.0 Outlook Client

A recent Microsoft Outlook 2003 security hot fix (925938) is causing trouble with the Microsoft CRM 3.0 Outlook Client (Rollup Update and v3C version).

Microsoft has released a hot fix for the "original" client; the KB article for this hot fix is here:
http://support.microsoft.com/kb/931270

The hot fix for the v3C client has not yet been released.

Exchange E-mail Router Update: support for Microsoft Exchange Server 2007

This update allows the distribution of Microsoft Dynamics CRM e-mail message forwarding rules to mailboxes that are located on computers running Exchange Server 2007.

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Microsoft Celebrates Worldwide Availability of Windows Vista and the 2007 Microsoft Office System

Special events worldwide on Jan. 29-30 mark the official unveiling of the latest versions of Microsoft's flagship products — transforming the way people communicate, create and share content, and access information and entertainment in the new digital age.

Schedule of Events

Microsoft Reports Record Revenue

“Results this quarter exceeded our expectations across the board, with revenue growth at or above our high end guidance for all divisions,” said Chris Liddell, chief financial officer at Microsoft.

“Healthy PC and server markets as well as broad-based business and consumer demand for Microsoft offerings fueled revenue growth this quarter.”

The same period last year marked the launches of Xbox 360™, Microsoft SQL Server™ 2005, Visual Studio® 2005 and Microsoft Dynamics™ CRM 3.0. One year later, these products have contributed over $1.0 billion of revenue growth.

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Microsoft Dynamics CRM 3.0 Suggested Hardware for Deployments up to 250 Concurrent Users

The purpose of this document is to provide Customers and Partners with general hardware sizing information which will support Microsoft Dynamics CRM version 3.0 up to 250 concurrent users in a single deployment model.

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Fetch XML Builder update

Update of the user-friendly tool for building and testing FetchXML statements.

Request free installation key at http://jamesdowney.net/fetchxml.aspx

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CWR Mobile CRM is a Microsoft Certified Solution

The CRM Mobile solution of CWR Mobility (CWR Mobile CRM) passed the “Microsoft Dynamics Test for ISV Solutions” performed by Veritest.

So if you're interested in the best, certified Dynamics CRM Mobile solution, visit their site.

Congratulations guys!

Nortel and Microsoft CEOs Outline Transformation of Business Communications

Microsoft Corp. CEO Steve Ballmer and Nortel* CEO and President Mike Zafirovski announced a joint road map to deliver their shared vision for unified communications.

The road map is the result of an alliance between Microsoft and Nortel announced in July 2006, and includes three new joint solutions to dramatically improve business communications by breaking down the barriers between voice, e-mail, instant messaging, multimedia conferencing and other forms of communication.

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Rezonance Dynamics CRM Add-ons

This c360 competitor has a great range of CRM add-ons (Sales / Service / System) available.

The Rezonance bundles provide Microsoft CRM 3.0 with various add on products enhancing the functionality and extensibility of the core modules – Sales, Services and Marketing.

Visit their website for more info.

Primary Contact not Account related

When you add a new Account to Dynamics CRM and (immediately) add a Primary Contact from the same form (a new Contactperson) via the Lookup button and then 'New', the newly created Contactperson is not related to the Account.

If you open the Account form, the Contactperson is defined as a Primary Contact, but when you click on this Primary Contact you'll see there is no related Account... (You'll get the same result if you click on Contacts).

This can be fixed by making the AccountId attribute of the Contacts entity 'Business Required'.

Merge for entities that do not support merge

This sample contains code and information how to quickly build a merge module for CRM entities that do not support merge.

Read the instructions.txt file for details getting this sample to work.

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Importing customizations with IE 7

Importing of customizations with IE 7 did bring me some problems last weeks; the dialog would never close... and I'm not the only one having this problem.

On the Sonoma Partners blog they describe this problem and...also a solution:

The failed import is a known issue with IE 7 and Microsoft CRM and there is knowledge base article (KB 927667) describing the issue and a hotfix that solves the problem.

Read more on their website

Optimizing the Performance of Microsoft Dynamics CRM 3.0 White Paper

This white paper discusses how to optimize the performance of your Microsoft Dynamics CRM 3.0 system.

You’ll learn how re-indexing, de-fragmenting, and regularly maintaining your databases can increase the speed with which Microsoft Dynamics CRM accesses your data.

The white paper includes more advanced techniques as well, such as improving report performance, configuring Microsoft SQL Server, and optimizing Microsoft Internet Information Services and the .NET Framework.

You’ll find complete SQL scripts that you can copy and use immediately. Finally, you’ll find links to additional information and resources, such as performance enhancements, security updates, Knowledge Base articles, and related Microsoft Dynamics CRM documentation.

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Microsoft CRM 1.2 no longer supported

As also mentioned on other blogs, Microsoft Dynamics CRM 1.2 is no longer supported by Microsoft.

Customers who are currently using Microsoft CRM 1.2 are encouraged to upgrade to Microsoft Dynamics CRM 3.0.

More info

Microsoft Office Outlook Compatibility Update available for all languages

This update to Microsoft Dynamics CRM clients for Outlook provides support for Windows Vista-based and Microsoft Office 2007-based systems.

Now available for all languages.

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Microsoft Debuts Multitenant CRM Offering to Partner Community

Microsoft Corp. today announced that it is previewing the next major release of Microsoft Dynamics CRM — code-named “Titan” — with a broad range of partners through the company’s Technology Adoption Program (TAP).

The new version introduces an advanced multitenant architecture, and uses a single code base to support on-premise deployments as well as software-as-a-service (SaaS) deployments through hosting partners and through the upcoming Microsoft Dynamics Live CRM service. It also uses a single code base to support on-premise deployments as well as software-as-a-service (SaaS) deployments through hosting partners and the upcoming Microsoft Dynamics Live CRM service.

The “Titan” release is an evolution of the popular Microsoft Dynamics CRM 3.0 product, and will offer a smooth upgrade path for existing on-premise and SaaS customers. It reinforces Microsoft’s long-term strategy to provide customers with the power of choice, with the ability to choose on-premise or SaaS deployments and access rich CRM capabilities within Microsoft Office Outlook, through a Web browser, and from a broad range of mobile devices.

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Dynamics CRM 2 Microsoft Zune

Philip Richardson's CRM Zune Sync is now available.

"This release is pretty rough and contains numerous bugs and inefficiencies. Additionally the User Interface will change significantly in future releases".

The Zune digital media player and online service has been available to US consumers only since Nov. 14, 2006.

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Dynamics CRM - Office Accounting Connector (CRM2OA)

CRM2OA is a Microsoft Dynamics CRM Connector to Microsoft Office Accounting 2007 that is simple to setup and use. Flexible and adaptable – this connector only integrates the touch points that your business needs, letting you decide what to link and when to link it.

Features:

- Link key account records and contacts
- Manage accounts, customers, contacts and invoices
- Track accounting information of key accounts
- Export existing CRM accounts to OA 2007 as customers
- Import existing OA 2007 customers as accounts

More Info

Microsoft Office Accounting 2007 site / Download trial OA2007