MS CRM goes mobile on your Blackberry™

As a smart client application for in-field sales and service people, MobileAccess leverages the power of the Microsoft CRM system and the advanced connectivity of the BlackBerry Wireless Platform.
MobileAccess for Microsoft CRM (MobileAccess), is a mobile application that enables rapid deployment of the MSCRM product to users with wireless handheld devices.

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Release of two new Microsoft datasheets

Microsoft released two new datasheets with information about the Microsoft CRM 3.0 Professional and Small Business Editions. In addition, they published a "Small Business Edition Top 10 Reasons" that highlights all of the benefits of using Microsoft CRM 3.0 with Small Business Server 2003.

I updated the download section with these new documents.

Microsoft Press: Working with Microsoft® Dynamics™ CRM 3.0

Coming soon: Working with Microsoft® Dynamics™ CRM 3.0 by Mike Snyder and Jim Steger

An introductory overview for adapting, integrating, and maintaining Microsoft CRM 3.0
Get a practical, hands-on introduction to the fundamentals of adapting Microsoft CRM 3.0 to meet your specific business needs. With topics that include developing new functionality, designing implementations, and integrating Microsoft CRM with other business applications—including Microsoft Office Outlook® and Microsoft SharePoint® Products and Technologies—this is the only book written for both developers and those who implement business solutions.

Authored by experienced practitioners, this book provides case studies, integration and performance guidelines, and toolsets—the information you need to help you create successful CRM solutions. This book also explains how to maintain Microsoft CRM, making it of interest to IT professionals who support Microsoft CRM users. And power users will learn how to customize individual Microsoft CRM experiences. This introduction includes a 120-day evaluation copy of Microsoft CRM 3.0, as well as sample data and code samples on the Web.

ISBN 0-7356-2259-0

c360 Productivity Packs for Microsoft CRM 3.0

Microsoft CRM add-on specialist c360 presents their new Productivity Packs for Microsoft CRM 3.0.

The Core Productivity Pack includes the following Products.

Console >- Allow individual CRM users to configure their workspace with the content that is important to them- Allow CRM users to configure personal search blocks to make it quicker and easier to search for the data they want to see- Combine multiple data cells on one page so a single click on a CRM record results in the display of various cells of information related to that record- Increase the usability of CRM by reducing screen changes, number of screens and number of clicks

Duplicate Detection >- Compares against Lead, Contact and Account records, using concept of ‘individual’ (i.e. Lead or Contact) and ‘organizational’ (i.e. Lead or Account) records to intelligently determine where duplicates exist- Implements match code technology for rapid detection and display of potential duplicates as users are inserting and updating CRM records- Allows administrators to define up to 5 match codes per record type (individual/organizational)- Allows use of partial string, entire field and sound matching (Soundex) comparison options when configuring match codes- Includes scheduled process for nightly detection of duplicates- Includes a Potential Duplicates Queue where users can review potential duplicates that have been identified by the scheduled duplicate detection process

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SQL Server 2005 for CRM 3.0 with great reporting features

Microsoft® Dynamics™ is a line of financial, customer relationship and supply chain management solutions that help organizations work more effectively. Delivered through a network of channel partners providing specialized services, these integrated, adaptable business solutions work like and with familiar Microsoft software to streamline processes across an entire business.

Integration with Microsoft SQL Server™ 2005 is key to delivering adaptable business solutions. Microsoft Dynamics CRM, is being designed to take advantage of the business intelligence, data management, enhanced performance and high-availability features of SQL Server 2005. Because Microsoft SQL Server is the chosen platform for Microsoft Dynamics CRM, customers will benefit from improved access to application data, simplified deployments, ease of maintenance and faster application response.

Seamless Access to Business DataMicrosoft is committed to delivering insight to all of the users of a business application, regardless of their roles in the company. With SQL Server 2005, businesses can extend the value of their Microsoft Dynamics CRM solution using a complete set of data-management tools and put critical, timely information in the hands of all employees. Additionally, managers can appropriately control access to data based on security and data integrity needs. From the CEO to the information worker, Microsoft Dynamics CRM users will benefit from integration with SQL Server 2005 by having the ability to:

• Generate reports using data from within Microsoft Dynamics CRM using SQL Server Reporting Services to author, manage,and deliver both paper-oriented and interactive, Web–based reports
• Structure data and tables from Microsoft Dynamics CRM into multi-dimensional cubes for easier viewing
• Build and analyze data warehouses of any size
• Organize and use data more efficiently with more memory and speed – resulting in faster decision-making

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Microsoft CRM 3.0 and SQL Server 2005

This week I succesfully completed the installation of Microsoft CRM 3.0 in combination with the new Microsoft database platform SQL Server 2005 (Standard Edition).

Integration between Microsoft MapPoint.Net and Microsoft CRM!!!

See where your customers are located. Get an overview of your geographic activities. To be able to download this product, you need to be a registered member and logged-in.

E-mail Manager Add on

Email-Manager allows you to capture, store and find all business critical emails that has been exchanged with your customers and other business relations.

Free Microsoft CRM for Small Business Resource CD!

Register to receive a free Microsoft CRM for Small Business Resource CD

CRM 3.0 is here!

Microsoft posted the RTM version of Microsoft CRM 3.0 to the MSDN subscriber downloads website!

There are two discs of about 900 MB total.
This means that MSDN subscribers can download the Microsoft CRM 3.0 software and start using it in production environments.

Microsoft CRM 3.0 – this time Redmond gets it right

It’s been a long time between drinks for users of Microsoft CRM but there’s finally a new version ready for release and it looks as though the wait may have been worthwhile.

Microsoft has decided to skip a version number with this release and call it release CRM 3.0 rather than 2.0, reasoning that there are enough new features in this release to warrant the leapfrogging.There is a lot of new functionality, much of which centres around making CRM a platform that VARs (value added reseller) can build on top of to create customised or vertical-market applications. As Microsoft New Zealand’s CRM specialist Phillip Paton suggests, version 3.0 almost qualifies as a development environment in its own right.

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Source: Computerword

Microsoft Dynamics logo signature

In September, Microsoft announced a new brand, Microsoft Dynamics as both the replacement for Microsoft Business Solutions and as a means for aligning the brand with the R&D roadmap - until now code-named "Project Green."

Now, we are introducing our new Microsoft Dynamics logo signature. We chose this logo because it implies growth, energy, and integration, as well as appearing strong, stable and connected. It is distinct and memorable, and it fits well with the other Microsoft commercial brands.