Microsoft Announces Customer Service, Government-Style

Governments at all levels are increasingly asked to respond to demands for improved service and efficiency. Microsoft and its partners are meeting this challenge through the availability of an applications platform, the Citizen Service Platform (CSP), which will make it easier for governments to interact with citizens, streamline processes and, as a result, save time and taxpayer dollars.

Together with its partners, Microsoft's CSP offerings will help governments of all sizes more responsively deliver services to citizens via the Internet. Today's announcement was made at the Public Technology Institute 2008 Technology Leadership Conference and Expo being held this week in Miami.

The CSP application framework, announced originally by Microsoft in January 2008, is now available to customers along with free templates to help customers implement technological solutions to some of the most common issues governments face.

Read more [CRM Daily]