Profiles International chooses Microsoft Dynamics CRM to replace Pivotal software

Microsoft Corp. today announced that Profiles International Inc., which provides Web-based employee-assessment and talent management solutions to companies across the globe, has chosen Microsoft Dynamics CRM to replace its Pivotal CRM software.

The new Microsoft technology replaces the company’s CDC Software Pivotal CRM, Pivotal ePartner portal, Pivotal MarketFirst electronic marketing application and basic intranet site. Profiles International found the Pivotal architecture difficult to customize and develop. As a result, the company’s IT staff, which has used .NET technology extensively, decided to move toward an expanded Microsoft foundation to increase flexibility and ease of development. Microsoft Dynamics CRM will integrate all of Profiles International’s delivery systems, a benefit the Pivotal CRM solution had not achieved. Profiles International evaluated software from Oracle’s Siebel, Salesforce.com, SAP, Sage CRM Solutions, Netsuite Inc. and CDC’s Pivotal before selecting the Microsoft Dynamics solution.

Continue at source [Microsoft PressPass]