Release of QoS-IT version 2 - Microsoft Dynamics CRM Service Module plug-in for Managed Service Providers (MSP)
QoS-IT is a process-based software solution developed for Microsoft Dynamics CRM for IT Managed Service Providers (MSP) to manage IT services on agreed Service Level Agreement (SLA) signed between MSP and customer and managed by the SLM (Service Level Management) process.
SLM is the process of measuring and monitoring service quality (performance, availability and customer satisfaction) relative to customer expectations, and reporting results and taking action to ensure the quality stays within agreed upon parameters (objectives) as defined by the SLA.
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