CRM Watcher

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Sunday, November 25, 2007

Phone Call activities in Outlook in CRM 4.0

One of the biggest complaints around activities in Microsoft Dynamics CRM 3.0 are that only Appointments, Tasks and Service Activities sync with Outlook Appointment or Tasks.

Since there was no equivilent activity in Outlook, CRM couldn't push the other activities into Outlook. That's all changed in Microsoft Dynamics CRM 4.0. The CRM developers finally decided to forget about waiting for Outlook to comply with CRM and decided to push things into Outlook activities.
So Phone Call activities will sync to Outlook Tasks in Microsoft Dynamics CRM 4.0!


Source: Dynamic MSCRM

 Update: Screenprints are here