Microsoft Raises the Bar for Customer Service Excellence for Microsoft Dynamics Customers With Business Ready Customer Care
Establishing a new standard for customer service, Microsoft Corp. today launched its Business Ready Customer Care initiative for Microsoft Dynamics™ customers and partners worldwide at Convergence 2007 Copenhagen, the premier Microsoft Dynamics customer event.
Under this initiative, the company provides Microsoft Dynamics customers around the world with industry-leading visibility, influence and control over their Microsoft Dynamics ERP and Microsoft Dynamics CRM solutions. Business Ready Customer Care provides customers with reassuring insight into upcoming product innovations, product support extended beyond industry practices, and new financing programs that extend the reach of Microsoft Dynamics solutions to small and midsize companies and enterprises around the world.
“We are delighted that Microsoft continues to lead by example in its commitment to customer care,” said Marc De Deygere, IT program manager at Picanol N.V., one of the leading weaving machine manufacturers in the world, based in Belgium. “Business Ready Customer Care — as exemplified through extended product support and a single Premier Support contract for all Microsoft products — demonstrates that Microsoft understands what we need to manage our IT infrastructure and plan ahead. Our investments in Microsoft Dynamics solutions have already delivered substantial benefits to our company, and this initiative reinforces our confidence in future investments.”
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Under this initiative, the company provides Microsoft Dynamics customers around the world with industry-leading visibility, influence and control over their Microsoft Dynamics ERP and Microsoft Dynamics CRM solutions. Business Ready Customer Care provides customers with reassuring insight into upcoming product innovations, product support extended beyond industry practices, and new financing programs that extend the reach of Microsoft Dynamics solutions to small and midsize companies and enterprises around the world.
“We are delighted that Microsoft continues to lead by example in its commitment to customer care,” said Marc De Deygere, IT program manager at Picanol N.V., one of the leading weaving machine manufacturers in the world, based in Belgium. “Business Ready Customer Care — as exemplified through extended product support and a single Premier Support contract for all Microsoft products — demonstrates that Microsoft understands what we need to manage our IT infrastructure and plan ahead. Our investments in Microsoft Dynamics solutions have already delivered substantial benefits to our company, and this initiative reinforces our confidence in future investments.”
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