Security Leader Builds One-Stop Service on Microsoft Dynamics CRM
Microsoft Corp. today announced that Security Associates International Inc. (SAI), a fast-growing provider of automated security services, has selected Microsoft Dynamics™ CRM to unite its disparate technology systems and create a one-stop experience for its customers.
The Arlington Heights, Ill., company replaced its Siebel CRM system with Microsoft® customer relationship management (CRM) software to help manage and maintain the company’s rapid growth. SAI expects its customer accounts to quadruple this year and then double again next year.
“When we were a much smaller company, we could get by using less sophisticated methods, including e-mail and sticky notes to keep track of the different systems and locations where we had customer information stored,” said Paul Lucking, chief operating officer of SAI. “With Microsoft Dynamics CRM, we will be able to get ahead of our growth, deliver a much better level of service to our customers and cut way back on our orders of sticky notes.”
Read more
The Arlington Heights, Ill., company replaced its Siebel CRM system with Microsoft® customer relationship management (CRM) software to help manage and maintain the company’s rapid growth. SAI expects its customer accounts to quadruple this year and then double again next year.
“When we were a much smaller company, we could get by using less sophisticated methods, including e-mail and sticky notes to keep track of the different systems and locations where we had customer information stored,” said Paul Lucking, chief operating officer of SAI. “With Microsoft Dynamics CRM, we will be able to get ahead of our growth, deliver a much better level of service to our customers and cut way back on our orders of sticky notes.”
Read more
<< Home