CRM Watcher

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Wednesday, January 10, 2007

Microsoft Debuts Multitenant CRM Offering to Partner Community

Microsoft Corp. today announced that it is previewing the next major release of Microsoft Dynamics CRM — code-named “Titan” — with a broad range of partners through the company’s Technology Adoption Program (TAP).

The new version introduces an advanced multitenant architecture, and uses a single code base to support on-premise deployments as well as software-as-a-service (SaaS) deployments through hosting partners and through the upcoming Microsoft Dynamics Live CRM service. It also uses a single code base to support on-premise deployments as well as software-as-a-service (SaaS) deployments through hosting partners and the upcoming Microsoft Dynamics Live CRM service.

The “Titan” release is an evolution of the popular Microsoft Dynamics CRM 3.0 product, and will offer a smooth upgrade path for existing on-premise and SaaS customers. It reinforces Microsoft’s long-term strategy to provide customers with the power of choice, with the ability to choose on-premise or SaaS deployments and access rich CRM capabilities within Microsoft Office Outlook, through a Web browser, and from a broad range of mobile devices.

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