Error message when you attach a .docx file (Office 2007) to a record in Microsoft Dynamics CRM 3.0: "File Upload Failure"
When you attach a .docx file to a record in Microsoft Dynamics CRM 3.0, you receive the following error message:
File Upload Failure.There was a problem while attempting to upload the requested file. Check the file path and try again. There was a problem communicating with the Microsoft CRM Server. The server might be unavailable. Try again later. If the problem persists, contact your system administrator.
This problem occurs because the number of characters cannot exceed 50 in the MIME-type field of the AnnotationBase table. However, the extensions of some Office 2007 files contain more than 50 characters.
To resolve this problem immediately, contact Techical Support for Microsoft Dynamics and related products to obtain the hotfix. You can log on to the Microsoft Dynamics site and create a new support request.
To do this, visit the following Microsoft Web site:
https://mbs.microsoft.com/support/newstart.aspx
File Upload Failure.There was a problem while attempting to upload the requested file. Check the file path and try again. There was a problem communicating with the Microsoft CRM Server. The server might be unavailable. Try again later. If the problem persists, contact your system administrator.
This problem occurs because the number of characters cannot exceed 50 in the MIME-type field of the AnnotationBase table. However, the extensions of some Office 2007 files contain more than 50 characters.
To resolve this problem immediately, contact Techical Support for Microsoft Dynamics and related products to obtain the hotfix. You can log on to the Microsoft Dynamics site and create a new support request.
To do this, visit the following Microsoft Web site:
https://mbs.microsoft.com/support/newstart.aspx
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