Microsoft the fastest growing CRM vendor in the European marketplace in 2005
European CRM Software Revenue Increased by 9,7% in 2005.
Microsoft, a recent entrant into the CRM market, experienced the fastest growth in Europe at 88,1%. CRM market growth in Europe was lower than the 13,7% increase seen worldwide in 2005 and lower than the 15,1% seen in the region in 2004. However, Gartner highlighted several factors that contributed to this and stressed that despite the lower revenue growth, there is actually more CRM business in the market.
SAP was the No. 1 CRM vendor in Europe based on total software revenue, with a 32,4% market share in 2005, up from 31,4% in 2004. Siebel was the second largest vendor, but was acquired by Oracle early in 2006. Oracle’s own CRM sales pipeline suffered while customers awaited affirmation of future product directions following its acquisition of Siebel.
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Microsoft, a recent entrant into the CRM market, experienced the fastest growth in Europe at 88,1%. CRM market growth in Europe was lower than the 13,7% increase seen worldwide in 2005 and lower than the 15,1% seen in the region in 2004. However, Gartner highlighted several factors that contributed to this and stressed that despite the lower revenue growth, there is actually more CRM business in the market.
SAP was the No. 1 CRM vendor in Europe based on total software revenue, with a 32,4% market share in 2005, up from 31,4% in 2004. Siebel was the second largest vendor, but was acquired by Oracle early in 2006. Oracle’s own CRM sales pipeline suffered while customers awaited affirmation of future product directions following its acquisition of Siebel.
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