CRM Watcher

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Tuesday, November 15, 2005

Microsoft CRM 3.0 – this time Redmond gets it right

It’s been a long time between drinks for users of Microsoft CRM but there’s finally a new version ready for release and it looks as though the wait may have been worthwhile.

Microsoft has decided to skip a version number with this release and call it release CRM 3.0 rather than 2.0, reasoning that there are enough new features in this release to warrant the leapfrogging.There is a lot of new functionality, much of which centres around making CRM a platform that VARs (value added reseller) can build on top of to create customised or vertical-market applications. As Microsoft New Zealand’s CRM specialist Phillip Paton suggests, version 3.0 almost qualifies as a development environment in its own right.

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Source: Computerword