World’s Largest Producer of Martial Arts Gear Will Punch Up Its Marketing Programs With Microsoft Dynamics CRM

Century Martial Arts Supply, the world’s largest manufacturer of martial arts, mixed martial arts, boxing and fitness equipment, has selected Microsoft Dynamics CRM 4.0 to provide customer information on a more detailed level than was available with its previous systems. Century’s customers include thousands of martial arts schools globally for which the company supplies equipment, curriculum programs, trade-show events and customized products.

Microsoft Dynamics CRM provides powerful, role-based customer relationship management capabilities. Century will integrate it with the company’s current Microsoft Dynamics AX 4.0 business management solution and its Microsoft Office and Microsoft Exchange Server.

Century, with more than 300 employees based at its Oklahoma City manufacturing and distribution center, sells products through catalogs and the Web as well as through sporting- goods chains.

Read more [Microsoft PressPass]

Steps to migrate from Microsoft CRM Online to Microsoft Dynamics CRM 4.0 On-Premise

This whitepaper lists the steps needed to migrate from a Microsoft CRM Online deployment to a Microsoft Dynamics CRM 4.0 on-premise deployment.

Download [Microsoft Download Center]

Microsoft Dynamics CRM 4.0 Virtual Machine (Sample Data Differentiation File)

This VPC differenctiation disk adds demonstration data and other demo-related content to the Microsoft Dynamics CRM 4.0 Virtual Machine. The Microsoft Dynamics CRM 4.0 Virtual Machine is required and is separately downloadable.

Download [Microsoft Download Center]

CWR Mobile CRM Video

New promotional video by CWR Mobility about one of the most advanced Mobile CRM applications: CWR Mobile CRM for Microsoft Dynamics CRM 4.0

Read more [CWR Mobility]

Microsoft Dynamics CRM 4.0 SDK Update: 4.0.5

An update of the complete software development kit for Microsoft Dynamics CRM 4.0.

Download [Microsoft Download Center]

Microsoft Dynamics CRM 4.0 Printable User's Guide

A printable version of the Help that ships with Microsoft Dynamics CRM 4.0, On Premise. The downloadable file is in PDF format. It's a printable version of the Help that ships with Microsoft Dynamics CRM 4.0, On Premise.

Download [Microsoft Download Center]

Great tool to manage your activities: Follow Up Tracker for Microsoft CRM 4.0

The Follow Up Tracker for Microsoft Dynamics CRM 4.0 is a business intelligence management tool allowing you to easily track and manage your activities. Using the tool, Microsoft CRM users will be able to track the logical creation path and manage their activities and easily follow up their occurrence. The product integrates into Microsoft Dynamics CRM 4.0 and maintains its look and feel.

The key features and main benefits of the product are:
- View connection between activities that were created as “Follow Up” in a sequence.
- Easily create additional follow up activities from the Follow Up Tracker screen.
- Attach existing activities to new parent activity creating a logical flow of activities.
- Navigate to the parent activity.
- View ALL hierarchical activities of Case record.

Read more [Castorsoft]

Video demo

More Microsoft Dynamics CRM 4.0 issues

Last week I've posted some installation / upgrade issues we've seen at our customers. But there were more issues and because I can image that some of them will appear at other customers, below part 2 of the list.

Issue 5:

When you try to add a product to an opportunity: "An error occurred during pricing of a detail line item"

For this error a hotfix is available. To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix:

http://go.microsoft.com/?linkid=6294451

Issue 6:

Error message when you import customizations from a server that has been upgraded to Microsoft Dynamics CRM 4.0 in Microsoft Dynamics CRM 4.0: "Failure: bulkoperation: Invalid Argument"

For this error is also a hotfix available. To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix:

http://go.microsoft.com/?linkid=6294451

Furniture Manufacturer Will Build Its Future on Integrated Microsoft Dynamics AX and Microsoft Dynamics CRM Solutions

Microsoft Corp. announced that American of Martinsville, a Virginia-based contract furniture manufacturer, will closely integrate Microsoft Dynamics AX 4.0 and Microsoft Dynamics CRM 4.0 to automate its current manual processes and significantly improve its master-planning capabilities. American of Martinsville designs and produces furniture for the hospitality, healthcare and senior-living markets.

Microsoft Dynamics AX, which will improve the accuracy and speed of the company’s planning, scheduling and purchasing, is an adaptable business-management solution that provides powerful, role-based, industry-specific functionality for midsize and larger organizations. Microsoft Dynamics CRM, which the company will use to automate its quoting process, project management and customer communications, provides powerful, role-based customer relationship management (CRM) capabilities.

American of Martinsville is working with two Microsoft Gold Certified Partners: Sunrise Technologies, of Winston-Salem, N.C., with its deep expertise in Microsoft Dynamics AX, and Customer Effective Inc., of Greenville, S.C., which specializes in Microsoft Dynamics CRM. The two Microsoft Dynamics solutions will be tightly integrated so that workflow for the front-end and back-end operations of American of Martinsville runs seamlessly, from the order-entry phase all the way through design, master planning, production and delivery.

Continue at source [Microsoft PressPass]

Education Consulting Organization Adds Microsoft Dynamics CRM and Microsoft Dynamics GP to Multiply Its Capabilities

Microsoft Corp. announced that Pacific Northwest Publishing and its affiliate company, Safe & Civil Schools, both of Eugene, Ore., have chosen Microsoft Dynamics CRM 4.0 and Microsoft Dynamics GP 10.0 to integrate their accounting, scheduling, customer service and marketing capabilities.

The Microsoft Dynamics solutions will replace the organizations’ Intuit QuickBooks software and a paper-based system that had been augmented by electronic spreadsheets. Safe & Civil Schools provides behavior-management training to improve school safety and climate in school districts nationwide; Pacific Northwest Publishing publishes books and other materials used in the program and sold separately.

Microsoft Dynamics CRM provides powerful, role-based customer relationship management capabilities through models that can be deployed online or on premises, or be partner-hosted. The companies will use it to expand their marketing efforts and to automate their previous paper-based systems for tracking projects with school districts.

Continue at source [Microsoft Presspass]